Refunds and Returns
If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
- Discounted items are final and cannot be returned or exchanged
- Returned items must have tags still on (if any) and be returned in original packaging
- Returned items must have no visible signs of wear or use
To initiate a return or exchange, please complete the following steps:
- Send us a message using your email address and order ID
- Let us know what products you wish to return or exchange from your order
- Send all items back to us using Canada Post
- It might take some time to receive your refund, replacement product, or store credit...because we typically wait until we get the original back.
- You can reach us at 519-535-0585 or firstname.lastname@example.org